Shipping & Returns

At Obsydian Apparel, we aim to make the delivery and returns process as clear and straightforward as possible. Below you’ll find information about shipping, order tracking, delivery, and returns.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation by email.

Orders are prepared for shipment as quickly as possible. Processing times may vary during product launches, limited drops, holidays, or periods of high demand.

Shipping Options & Costs

Available shipping methods and costs are calculated based on your delivery location and will be displayed during checkout before payment is completed.

Please ensure your shipping address is complete and accurate when placing your order.

Delivery Times

Estimated delivery times depend on your location and the shipping service selected during checkout.

Please note that delivery estimates are not guaranteed. Delays caused by couriers, customs, weather, holidays, or other circumstances outside our control may occasionally occur.

International Orders

International shipping availability will be shown during checkout.

Depending on your destination, your order may be subject to import duties, customs fees, or local taxes. Where these charges are not collected during checkout, they are the responsibility of the customer.

Order Tracking

When tracking is available, you will receive an email containing your tracking information once your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your shipment confirmation.

Lost Or Delayed Orders

If your order appears to be significantly delayed or your tracking information has not updated for an extended period, please contact us with your order number.

We will help review the shipment and provide any available information from the delivery provider.

Returns

Return requests are subject to our Refund Policy.

Returned products must generally be unworn, unused, unwashed, and in their original condition with all original tags and packaging attached.

Limited Releases

Some Obsydian Apparel products are released in limited quantities. Because of this, we cannot guarantee that another size or replacement product will be available if an exchange is requested.

Contact Us

Need help with your delivery or return? Contact us and include your order number so we can assist you.
📧 info@obsydianapparel.com