Privacy Policy

At Obsydian Apparel, we value your privacy and are committed to keeping your information safe and secure. This policy explains what information we collect and how we use it when you visit or shop from www.obsydianapparel.com.

What We Collect

When you browse or place an order, we may collect:
- Your name, email address, phone number, and shipping address
- Billing and payment information required to process your order securely
- Order history and customer service communications
- Information about how you use our website, including pages viewed, products visited, and interactions with the site
- Technical information such as your IP address, browser, and device type

We may also use cookies and similar technologies to improve your shopping experience and understand how our website is being used.

Why We Collect It

We use your information to:
- Process and deliver your orders
- Provide order updates and customer support
- Process payments and help prevent fraud
- Improve our products, website, and shopping experience
- Send product launches, restock notifications, offers, or updates if you have subscribed
- Meet our legal and business obligations

How We Share Your Information

Obsydian Apparel does not sell your personal information. However, we may share necessary information with trusted service providers that help us operate our business, including payment processors, Shopify, shipping and fulfilment providers, analytics services, and advertising platforms.

Advertising & Tracking

We may use third-party advertising and analytics services, including platforms such as Meta, Google, or similar providers, to understand how visitors interact with our website and to improve our marketing.

These services may collect information such as your IP address, browser type, device information, pages visited, products viewed, and actions taken on our website.

This information may be used to measure website performance, understand customer behaviour, and provide more relevant advertising.

Your Info, Your Choice

Depending on your location and applicable law, you may have the right to:
- Unsubscribe from marketing emails at any time
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain personal information
- Ask questions about how your information is collected or used

You can also manage cookie or advertising preferences through your browser and through the privacy settings provided by relevant advertising platforms.

Data Security

We use reasonable administrative, technical, and organisational measures to protect your personal information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Staying Updated

We may occasionally update this Privacy Policy to reflect changes to our practices, services, or legal requirements. Any updates will be published on this page.

Contact Us

Still have questions? We're happy to help.
📧 info@obsydianapparel.com